What We Do
NG2 offers managed IT services that solve the pain points of your business. When you offload your IT operations to our experienced in-house staff, we deliver outstanding 24/7 monitoring, management, and issue resolution for all of the information technology systems within your business.
If any of these problems (or many others) are causing friction in your organization, it’s time to give us a call:
- End user frustration with extended response times or lack of answers
- Finding people to staff your IT desk
- Keeping up with the IT workload
- Missing tools or resources to get the job done
- Lack of processes to deliver quality services
- Incomplete or missing data needed to make decisions regarding IT support
- Extended system downtime due to lack of sound IT processes & procedures
- Overhead costs for ongoing staff training & development
At NG2, we’re passionate about solving IT problems for our clients and their end users. In today’s digital world, employees don’t just use technology – they depend on it to do their jobs. That’s why we focus on proactive, personalized support tailored to your company’s specific technology needs.
Our customer-first approach helps us deliver IT support solutions that provide exceptional value, continual process improvement, and the best user experience in the industry. We take great pride in being a valuable resource to our clients, providing rapid user response time, quick resolution rates, and unparalleled access to a team of highly skilled, experienced IT professionals.
One of the assumptions about IT service is that it’s technical and dry. While that may be the case elsewhere, at NG2 we do things differently. We believe in offering a personal customer experience at every touchpoint. Our staff is made up of team members with a genuine passion for helping others. This means when one of your users calls our Help Desk, they can expect a friendly voice on the other end to help resolve their issue quickly, efficiently, and respectfully. To us, being experts in our field means staying one step ahead of technology changes and being able to convey those changes in simple, plain language that you and your users can understand.
Founder & CEO
Service Desk Manager
NG2 has been built from the ground up on a foundation of core values:
- Building Trusted Relationships
- Continual Process Improvement
- Humble & Respectful Professionalism
- Proactive Approach to IT Management
- Willing to go the extra mile
Originally founded in 1996 as Network Guidance, NG2 emerged in 2007 as the second generation of our brand, also known as Network Guidance 2.0.
Founder and CEO Dan Grady has a true passion for managing infrastructure and creating customized solutions for businesses both small and large. His leadership, strategic vision, and expertise really shine in larger-scale employee networks.
As the company has grown and evolved as an expert resource for managed IT services, Dan has kept the team accountable to his original vision of friendly, proactive IT support that allows your business to run smoothly by increasing efficiencies, reducing downtime, and staying one step ahead of the technology curve.