Your Success is Proven in Our Metrics

You need technology to take your business to the next level — especially these days, with more and more remote workers. To meet that need, you require reliable solutions, scalable technology, and responsive customer service.

We Measure Everything

NG2 provides the critical IT infrastructure, cloud, solutions, and support you need to keep your business moving forward. Our managed IT services along with 24/7 monitoring, management, and issue resolution provide the highest customer satisfaction. All while removing unnecessary risk, cost, and inefficiency.

How do we know it works? Simple: we measure everything. Our response and resolution times are some of the fastest in the industry, providing you with the service you require for your clients, employees, and partners.

Let’s check some of our metrics from last month based on our tracking and surveys:

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%
Customer Satisfaction

Can’t get much better than that — and in the middle of a pandemic no less.

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Seconds
Average speed of phone/chat answer

In comparison, the first response time for the IT industry according to FreshDesk is 6.8 hours. That time saved will help you be more productive and efficient.

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%
1st contact resolution

Which means ¾ of our client support requests were resolved by the initial support personnel. The quotes from our clients below prove that as well.

And as a Minnesota-based business, we are in your backyard and ready to help you improve your service levels like we do for these great companies.

“The tech was courteous, friendly, and a great communicator.  I was called back quickly and had a resolution within a few minutes.  Thank you!”

Tracy A. Kramer

“Everything was great! Elliot is kind and patient and got me set up to work remotely without issues. Appreciate all the help, especially during these challenging times!”

Jayme Madson

“Steve was excellent! So happy he was able to help me solve my issue quickly and explain it to me in a way that I can understand. Thanks for your help and keep up the good work.”

Danielle Toohey

“The problem was resolved to my total satisfaction.  Keep up the good work.”

Mark Trelstad

“Everything was top-notch! The tech is the BEST! I am very thankful for his most efficient and effective service!”

SaJuana Williams

Our client’s success is in our metrics. Let us help you with yours. We’re on IT.

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